Help

Login & Registration

If you forgot your password, please reset your password here

If you forgot your username, please use your email address instead (or vice versa).

If you are not receiving any confirmation email after registration or password reset request, please check your spam folder.

For the confirmation email to reset your password, try searching for the subject line “Your reset password link”. If you have made multiple requests to reset your password, please make sure to click on the last email confirmation you received. Every time you request a password reset, the previous confirmation emails are invalidated. Only the link in the last email would work.

If you did not receive a confirmation email after submitting the registration form, you can re-send it here.

After resetting your password, if you are still not able to login, please make sure that your browser is not automatically filling your password field with the old password.

Sending Email to Members

Please note that we are no longer using Listserv (conventional email list). Sending email to our old Listserv address (wmhc@med.cornell.edu) would not work. Sending to list@wmhcny.org would not work either.

To send email to our members, you will need to first login to our website, and click on “EMAIL” in the main navigation bar at the top right area (you will not see this option unless you are logged in). You will see the page with the list of all the past emails sent to the group. Click on the button labeled “Compose Email” at the top. You can compose and send your email from there.

If you are copying and pasting your text from a word processing program like Micrsoft Word, please click on the second to last button to paste the text, otherwise you might copy information you did not intend to include or break the format of the email. (This is true in general for any websites.)

Avoid attaching files larger than a few megabytes. Even if our site can handle it, the email services used by some members may not be able to accept large attachments.

The information that appears in your “Signature” section is automatically pulled from your profile. If you’d like to edit it, please click on “MEMBERSHIP” in the main navigation bar and select “Profile.” You will see the form to update your information. You can add or swap your profile photo by selecting “Photos” under “MEMBERSHIP.”

You might not receive your own email sent from the website (particularly if you use Gmail). This is because some services detect the fact that it came from you, and assume you would not want it in your inbox. If you want to confirm that your email went through, simply check the list of emails on the website (click on “EMAIL” in the main navigation bar). If it appears there with a date and time under the “Sent” column, it means it was succcessfully sent.

Want to receive fewer emails?

For many reasons, we do not have a “digest mode” that conventional Listserv offers. Instead, you can use the “Preferences” page to select the types of email you’d like to receive. Click on the button labeled “Preferences” on the email section of the site. You can check off all of them if you would rather not receive any email, and prefer to check them on the website. You will always have access to all of the emails on the website, so, check only the categories you are interested in receiving in your inbox.

Clicking on “reply” in your email application would reach only the original sender. It will not be sent to all the members. If you want to share your response with everyone, click on the link that says “Reply all” at the bottom of each email, which will take you to the page on the website where you can respond to the original message. Your response will be emailed to everyone.

Stopped getting emails?

  • They might be in your spam folder.
  • Your email service may be blocking or rejecting the emails. This has happened to many AOL users. There isn’t anything we can do about this if your service is rejecting our emails.
  • Your membership may have expired. Please click on “MEMBERSHIP” in the top navigation bar and select “Status.” Make sure you have paid your annual membership fee.
  • You might also have your preferences set to receive no emails.

Events

You will receive an announcement for a new event in your email, and there will be a page on our website with the details and the form to RSVP at the bottom of the page that looks like this:

The number of seats available for each event is limited. If the number of RSVPs reaches the maxium number of seats availabe, the RSVP form will be disabled.For some events, you will be able to bring a guest. On the RSVP form please indicate the number of guests you are bringing. (In most cases, you will be able to bring only one.)

You can change your RSVP by going back to the same page. Scroll down to find your name in the list of attendees. You will see a link that says “Edit Your RSVP.”

Provider Directory

At the top of the directory, you have the option to see the list of members with photos, without photos (all members on one page), or on a map.

The order by which members appear on the list is randomized so that no member will always appear at the top of the list.

The title of each member is the license we approved. This cannot be edited or customized by each member.

When entering your bio (MEMBERSHIP » Bio), you are asked to provide a short version and a long version. The short version appears on the “Photos” layout of the directory page next to your profile photo.

If you are looking for members with a specific license type, specialty, treatment orientation, insurance, age group, language, or religious orientation, please click on “Search.” You will be able to select from the predefined filters.

If the predefined filters are not sufficient for your purpose or if you know the name of the member you are looking for, you can perform a keyword search at the bottom of the search form.

When performing a keyword search, the site will look through members’ names, short bios, and long bios for any occurances of the words you provided. Please note that keyword search is not precise. For instance, if you search for “oxford,” the result could contain anyone who specified in their bios that they accept Oxford insurance and anyone who attended University of Oxford. The system cannot guess what you exactly meant by each word you searched.